Shipping & Delivery

Notice of Closure of Access to Some Areas Affected by the Epidemic

Affected by the epidemic control, the receiving and mailing business in some areas has been affected. According to the opinions of relevant government departments, the receiving and mailing business will be suspended in the epidemic area. The specific recovery time will wait for further notice from the government department:

As of now the affected area:

• Hebei Province :Shijiazhuang City; Xingtai City; Langfang City; Xingtai City; Baoding City; Xiong County; Quyang City; Dingzhou City; Chengde City

• Xinjiang Uygur Autonomous Region: Kizilsu Kirgiz Autonomous Prefecture; Kashgar Region; Turpan Region; Hotan Region; Changji; Tacheng Region; Aksu Region; Bortala Mongolian Autonomous Prefecture; Shuanghe City; Alar City

• Inner Mongolia Autonomous Region: Hulunbuir

• Heilongjiang Province: Heihe City; Suihua City; Qiqihar City; Mudanjiang City; Yichun City

• Liaoning Province: Dalian City; Shenyang City

• Shanxi Province: Jinzhong City

• Jilin Province 

Receipt of goods sent to the above areas is restricted. If the goods have been shipped, the time limit is not guaranteed. We will contact you in time to communicate after-sales matters. Please understand, thank you.

Where do we deliver?

Toysrus.com.cn delivers only within Mainland China(Hong Kong, Macau and Taiwan excluded).

We do not currently offer click and collect at this time.

Our Couriers

Toys”R”Us China uses a combination of road and air couriers to ensure your delivery is fast and affordable.

Shipping Fees

Shipping Fee is calculated based on the order amount (Net). Free Standard Delivery for order amount (Net) over ¥299.

Shipping costs start from ¥9.9.

Shipping fees are shown in your cart once you have logged into your Toys"R"Us China account. If you have previously registered with Toys"R"Us China you can log in at anytime. First time shoppers will need to create an account with Toys"R"Us China first and provide your delivery address.

Estimated Delivery Time

The majority of orders are dispatched from our warehouses within 72 hours.

Shipping Times

We will always do our best to deliver within the estimated timeframes but these they are not guaranteed. During Sale Events and Chinese New Year additional delays may be experienced.

PO Boxes, Parcel Lockers & Post Offices

Toys”R”Us China is unable to deliver PO Boxes, Parcel Lockers or Post Offices.

Delivery to Remote Areas

If you live in a remote area of China and delivery is limited to your home address, our carriers will deliver your goods to the local depot or delivery location. If this is the case our Customer Service team will contact you in regards to collecting your goods from the nominated collection point. If you are concerned about this and not sure if you fall in one of these locations, contact our Customer Service team who will further assist you in understanding any restrictions that may be in place regarding delivery to your area.

Receiving Your Order

All orders must be signed for unless you have given specific Authority to Leave instructions. Please ensure there is someone available at the delivery address to sign for the delivery.

What if no one is available to sign for the delivery?

If you are not home to accept delivery our couriers will leave a calling card. If you receive a calling card you will need to call the relevant number and arrange another time for delivery. You will not be charged for the second delivery but additional charges may apply for subsequent delivery attempts.